Hiding the technical (Was: RE: The Big Lie')

Subject: Hiding the technical (Was: RE: The Big Lie')
From: Jim Shaeffer <jims -at- spsi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 5 Mar 2002 16:02:04 -0500

As I read the lines below, I started to nod in agreement, then
I realized that the 2nd point seemed dead wrong.
To explain: I find that 80% of my writing consists of hiding
technical information from the user. We are a software company,
and we assume our end user to be a novice and a technophobe.
We hide technology behind familiar metaphors, a friendly
interface, and documentation that deals in job/task terms and
When technical information rears it's ugly head, it's usually
in the form of a bug or an error message. In that case, our
end users have more productive things to do than to try and
troubleshoot the systems. Leave that to the specialists.

Jim Shaeffer (jims -at- spsi -dot- com)
P.S. The other 20% of my writing is hard-core techie stuff for
the system administrators, support desk personnel and trouble
Also, my technical understanding is invaluable in dealing with
our developers and in mastering my own tools.

> ----from the Original Message-----
> From: jgarison -at- ide -dot- com [mailto:jgarison -at- ide -dot- com]
> But the bottom line is the same now as it was almost 60 years
> ago: You have to be competent at two things:
> 1) understanding technical information, and
> 2) the ability to communicate that understanding to someone
> who doesn't currently have it.
> My 2¢,
> John

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