Re: Parroting? Not!

Subject: Re: Parroting? Not!
From: "Melody Akins" <melodyakins -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 8 Mar 2002 00:33:46 -0600


I could be wrong (not a psychologist), but I think the proper phrase is
"reflective listening," a communication technique which incorporates
paraphrasing.. It's difficult to do, but with practice the results are well
worth it (works well with adolescents, too!:)

"Take the Shoes Off Your Mind!"(c)

----- Original Message -----
From: "Hart, Geoff" <Geoff-H -at- MTL -dot- FERIC -dot- CA>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Sent: Wednesday, March 06, 2002 1:41 PM
Subject: Parroting? Not!

> Several folks have mentioned the value of "parroting", but I'll step in as
> word geek and point out that this isn't the word we're looking for.
> blindly repeat words with little or no evidence that they have any idea
> they're saying. That's hardly a way to gain the respect of an SME; parrot
> back their words and they'll eventually start feeding you crackers rather
> than useful information.
> What actually works is _paraphrasing_. This tells the speaker that you've
> listened to them, tried to understand their words, and want them to
> that you've actually understood those words. Making that effort provides
> human connection and works the magic: you're treating the speaker as
> whose opinions matter, and doing them that honor breaks down all kinds of
> barriers. On the job and off.

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Parroting? Not!: From: Hart, Geoff

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