Re: Knowledge Management

Subject: Re: Knowledge Management
From: Brad Jensen <brad -at- elstore -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 14 Mar 2002 09:39:04 -0600

----- Original Message -----
From: "Andrew Plato" <intrepid_es -at- yahoo -dot- com>

> But rather than say "sit your ass down and learn these technologies you
> you make up a really keen sounding "movement" like Knowledge Management.
It is
> WAY more entertaining and profitable for the consultants if they can
sucker you
> into seminar after seminar on common sense issues like this.
> Andrew Plato

Actually I think it is a good thing that organizations are identifying the
capture, retention, and presentation of
knowledge as a discipline they should be following.

I'm tryuing to figure out the best and most user firendly way of designing
KM features into a content
management system I'm working on.

Now is your chance, my friends. Have any of you worked with KM systems? What
does the idea make you think of, and what would you like it to do 0 and what
would you be willing to do to get knowledge into such a system.

One of the simple features I'm planning, is a capture agent that runs in
your system tray, and you define files and directories for
it to watch. When you update a doc or create a new one (or XLS, or most any
other file you choose) it sends it up to a content system archive that you
have chosen. You can set it to scan once a day, once an hour, etc. You can
then get your old content versions back thru a web interface, secure of
course. Set it to keep x number of versions, or for Y days.

Have you ever started a new document from an old one, the phone rings
breaking your concentration, and you accidentally do
a save instead of a save as? Ever accidentally highlighted a bigf chunk of
text, hit the space bar and erased it, then saved the file without realizing
it, and 5 hours work is gone?

Every had to ask some central site wizard to restore a file from backup for

Ever wished you could have a full text index of everything you have written?
Not a sequential find, but a real indexed search?

Are you using workflow for document checkin/checkout? How much do you hate
it? Document approval?

Do you have a hold-everything memory grabber? Is it web enabled? I use Info
Select but it's only on one pc, and the original simple product now has a
zillion features that just scare me, I never even learned what they were.

One of my thoughts is to give this system an email interface, not only for
events delivered to the desktop, but also for content input from anywhere,
perhaps even allowing people to mail content into your archive. I don't want
the system limited to formal workflows.

Brad Jensen

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Re: Knowledge Management: From: Andrew Plato

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