Re(2): Documenting "touchy" applications?

Subject: Re(2): Documenting "touchy" applications?
From: Jan Henning <henning -at- r-l -dot- de>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 18 Mar 2002 19:54:17 +0100

>Now, supposed the user was to click the subdirectoriesd in the right
>pane to get to the file. To the developer, this would not be the
>right way to do it and the program should generate an error message.
>
>Do I document that the user must only do it from the left pane and
>that if they do it from the right, the results are not guaranteed?

The first thing you should try, IMHO, is to get the developers to do it
right. 'Right' in this case is that any reasonable expectation the user
has should be fulfilled, and if the user wants to open a directory, he or
she can reasonably expect to be able to do so in either half of the window.

_Only_ if the developers are unwilling or unable to fix the bug (because
what you describe is a bug) should you warn the user.

Regards
Jan Henning

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References:
Re: Documenting "touchy" applications?: From: John Posada

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