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> We suspect management is trying to justify
> eliminating hard copy books. We, being smarter
> than managers (we think!), have anticipated
> this management bias. We have created a survey
> and are going to ask our customers for their
> thoughts on documentation. We then will have
> some data to utilize to make decisions.
Of course, you have management's approval on this survey, correct?
> Since the survey is being done online only,
> we know there is a bit of bias in the sample
> due to how the survey is accessed, but even as
> TW's we span the range, we expect the online
> users will also be diverse. The survey won't
> be starting until May, so we won't know the
> results for awhile after that. This project
> is being done in our spare time = no budget.
> It will be interesting to see what our
> customers think of our documents.
>
> It will be interesting to see what our
> customers think of our documents.
Sales and marketing are aware of internal people contacting clients,
correct?
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