RE: documentation validation

Subject: RE: documentation validation
From: "Mike Frasciello" <MJFrasci -at- uc -dot- syr -dot- edu>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 22 Mar 2002 14:29:42 -0500


Catherine makes an excellent point here - that of the bottleneck. One of
the pitfalls of working closely with another group in the development
process is reliance on deliverables from and to that group. Independence
from the development process does have its advantages, particularly when
the release date slips and deadlines are missed. But as Catherine notes,
the relationship can work and benefit all groups and individuals
involved.

+++++++++++++++++++++++
Michael J. Frasciello
Technology Editor
Syrtis

Syracuse University
Technology-enhanced Instructional Solutions
700 University Ave.
Syracuse, NY
13244-2530

Phone 315-443-5502
FAX 315-443-2035
mjfrasci -at- uc -dot- syr -dot- edu
http://syrtis.com
++++++++++++++++++++++++

>>> "Ednie, Catherine" <CEdnie -at- Eventra -dot- com> 03/22/02 02:17PM >>>

>>alliance with our internal software QA department

I've worked at two software companies and both were set up this way. I
report to the head of QA and I send all manuals to QA for review.
"Bugs" in
the manuals are tracked similarly to bugs in the software, after the
initial
release. I think it's a very beneficial alliance as long as the timing
of
releases does not create bottlenecks in QA. It's also helpful for the
QA
department because they get very familiar with the contents of the
documentation and use it for training, test development, and answering
questions about the software which boomerang back to them. I like the
setup
a lot.

Catherine

Catherine Ednie, Technical Publications
eventra, Inc.
203-882-9988 ext. 2610
cednie -at- eventra -dot- com

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