Re: Data on who uses Help?

Subject: Re: Data on who uses Help?
From: Elna Tymes <Etymes -at- LTS -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 25 Mar 2002 12:09:32 -0800


To the best of my knowledge, there have not been any statistically valid studies on who uses Help. If you check the archives, there was a discussion on this about a year (or more) ago. The upshot, I believe, was that there is a lot of anecdotal information, but no real studies. Even the so-called study on Help systems that was done by Jared Spool's group involved only 6 users.

I would dearly love to see a rigorous study of how Help systems are used and have tried for several years to entice various college programs into doing one. No luck thus far.

Elna Tymes
Los Trancos Systems


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
PC Magazine gives RoboHelp Office 2002 five stars - a perfect score!
"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at
http://www.ehelp.com/techwr

Check out the TECHWR-L Site redesign! http://www.raycomm.com/techwhirl/

---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.


References:
RE: Data on who uses Help?: From: Jamie Ker

Previous by Author: Re: Re; Validating documentation
Next by Author: Re: Stand-up (was Re: Job Requirements (was Ethical Companies))
Previous by Thread: RE: Data on who uses Help?
Next by Thread: Re: Data on who uses Help?


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads