Re: Data on who uses Help?

Subject: Re: Data on who uses Help?
From: Elna Tymes <Etymes -at- LTS -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 25 Mar 2002 12:09:32 -0800

To the best of my knowledge, there have not been any statistically valid studies on who uses Help. If you check the archives, there was a discussion on this about a year (or more) ago. The upshot, I believe, was that there is a lot of anecdotal information, but no real studies. Even the so-called study on Help systems that was done by Jared Spool's group involved only 6 users.

I would dearly love to see a rigorous study of how Help systems are used and have tried for several years to entice various college programs into doing one. No luck thus far.

Elna Tymes
Los Trancos Systems

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RE: Data on who uses Help?: From: Jamie Ker

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