RE: Data on who uses Help?

Subject: RE: Data on who uses Help?
From: "Jamie Ker" <jamie -dot- ker -at- cp -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 25 Mar 2002 11:42:15 -0500

Hi Steve,
I liked your questions too. I was about to ask a related ones, so I'll tag
them on here instead:
1. Is there a good source for data on typical load times for Help over a
modem? What shd modem users expect?
2. Do we assume any correlation between the user's level of expertise and
the speed of their Internet connection? (depends a lot on what the Help and
the related product r for, eh!?)
3. What compromises should the Help provider (eg Web app company) make to
accommodate modem users--should we eschew Help platforms that take too long
to load (as determined by the answer to 1)?

Jamie -dot- Ker -at- cp -dot- net
Technical Publications
Critical Path, Inc.

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