Re: Data on who uses Help?

Subject: Re: Data on who uses Help?
From: Laura Varteressian <lvarteressian -at- FinancialEngines -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 26 Mar 2002 16:49:13 -0800

Steve Rudman asked for the exact references to Web usability studies
indicating that users prefer "Hints" or "Tips" to "Help."

The study was done by User Interface Engineering ( You can read
the article "Making Tips Work" on the UIE Web site at

Laura Varteressian
Sr. Technical Writer/Editor
Financial Engines
Lvarteressian -at- financialengines -dot- com

PC Magazine gives RoboHelp Office 2002 five stars - a perfect score!
"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at

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