Re: Data on who uses Help?

Subject: Re: Data on who uses Help?
From: Laura Varteressian <lvarteressian -at- FinancialEngines -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 26 Mar 2002 16:49:13 -0800


Steve Rudman asked for the exact references to Web usability studies
indicating that users prefer "Hints" or "Tips" to "Help."

The study was done by User Interface Engineering (www.uie.com). You can read
the article "Making Tips Work" on the UIE Web site at
http://world.std.com/~uieweb/tips.htm

Laura Varteressian
Sr. Technical Writer/Editor
Financial Engines
Lvarteressian -at- financialengines -dot- com



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