Re: Data on who uses Help?

Subject: Re: Data on who uses Help?
From: rudman -at- netscape -dot- com (Steve Rudman)
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 26 Mar 2002 16:13:34 -0800

The Duffy et, "Online Help: Design and Evaluation," seems to address audience issues, and addresses a variety of other issues related to help, but I haven't read the book myself. Anyone out there familiar with it? Thumbs up, or?



Jim Shaeffer wrote:

Jim Shaeffer wrote:
I remember some Web usability studies that reported increased use of "Help"
if "Help" was renamed to something like "Hints" or "Tips."
Now, Jim Shaeffer writes: Well, my memory was faulty. Jared Spool's article "Making Tips Work"
discusses the use of Tips or Hints as distinct from Help. It's more than a naming thing. It's
worth reading for its critique of typical Help systems and why users prefer
Tips. Spool's site: User Interface Engineering (
Then, look under Articles and Resources.

Steve Rudman
Manager, Information Design Group
Netscape Communications
rudman -at- netscape -dot- com

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RE: Data on who uses Help?: From: Jim Shaeffer

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