RE: Data on who uses Help?

Subject: RE: Data on who uses Help?
From: Jim Shaeffer <jims -at- spsi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 26 Mar 2002 14:08:35 -0500

Jim Shaeffer wrote:
I remember some Web usability studies that reported increased use of "Help"
if "Help" was renamed to something like "Hints" or "Tips."

Now, Jim Shaeffer writes:
Well, my memory was faulty. Jared Spool's article "Making Tips Work"
discusses the use of
Tips or Hints as distinct from Help. It's more than a naming thing. It's
worth reading for its critique of typical Help systems and why users prefer
Spool's site: User Interface Engineering (
Then, look under Articles and Resources.

Jim Shaeffer (jims -at- spsi -dot- com)

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"The ultimate developer's tool for designing help systems. A product
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