Re: Data on who uses Help?
I remember some Web usability studies that reported increased use of "Help" if "Help" was renamed to something like "Hints" or "Tips." (Of course, shouldn't our goal always be to _decrease_ the use of Help?)
Having users self-select themselves as beginner, intermediate or expert seems (IMHO) fraught with dangers and potential confusion.
Jim Shaeffer (jims -at- spsi -dot- com)
I wonder if calling Help something other than "Help" would appeal to advanced users more. Maybe call it "reference" or something, if "Help" is typically associated with content that you, as an advanced user, aren't interested in.
Manager, Information Design Group
rudman -at- netscape -dot- com
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RE: Data on who uses Help?: From: Jim Shaeffer
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