RE: Data on who uses Help?

Subject: RE: Data on who uses Help?
From: Jim Shaeffer <jims -at- spsi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 26 Mar 2002 08:44:08 -0500

I remember some Web usability studies that reported increased
use of "Help" if "Help" was renamed to something like "Hints" or
"Tips." (Of course, shouldn't our goal always be to _decrease_
the use of Help?)

Having users self-select themselves as beginner, intermediate or
expert seems (IMHO) fraught with dangers and potential confusion.

Jim Shaeffer (jims -at- spsi -dot- com)

> I wonder if calling Help something other than "Help" would appeal to
> advanced users more. Maybe call it "reference" or something,
> if "Help" is typically associated with content that you, as an
> advanced user, aren't interested in.

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"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at
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