Re: How to look good in your customer's eyes

Subject: Re: How to look good in your customer's eyes
From: Joanne Grey <j_grey -at- writeangles -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 28 Mar 2002 08:13:59 -0800


Andrew Plato wrote:

> But I still think setting "low" expecations is icky.
> Maybe a better way to look at it would be set "reasonable"
> expectations and then strive to exceed them.

As someone who lives by "on time and under budget", I always try
to give clients better than they expect. Sometimes that means
factoring in "whoops" time without calling it that. I would never
think of underpromising at a ridiculous level, but sometimes you
need to make sure that there is time to finish even if something
doesn't go as planned.

Then, if there is extra time (yeah, right) you can doubly please
the customer by being finished in time, or taking that extra time
to do something a little more spectacular, if the client likes
that idea.

I don't think it's so much setting low expectations as it is
knowing all the gotchas to factor in. Too often Murphy's law will
get you if you don't.


____________________________________________
Joanne Grey j_grey -at- writeangles -dot- com
Write Angles www.writeangles.com

Zen is the madman yelling "If you wanta tell me that the stars
are not words, then stop calling them stars!" - Jack Kerouac


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
PC Magazine gives RoboHelp Office 2002 five stars - a perfect score!
"The ultimate developer's tool for designing help systems. A product
no professional help designer should be without." Check out RoboHelp at
http://www.ehelp.com/techwr

Check out the TECHWR-L Site redesign!
http://www.raycomm.com/techwhirl/

---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.


Follow-Ups:

References:
Re: How to look good in your customer's eyes: From: Andrew Plato

Previous by Author: Re: How to look good in your customer's eyes
Next by Author: Windows 2000 and TIF files
Previous by Thread: Re: How to look good in your customer's eyes
Next by Thread: Re: How to look good in your customer's eyes


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads