Standard Operating Procedures

[brenda -dot- stewart -at- digex -dot- com]

I have been asked to review some SOPs for our sales department.  I have 
never written or edited SOPs before.  I was hoping that someone may have 
some information or could refer me to articles, websites, and so forth that 
would explain what SOPs are (the purpose and audience) and what they should 
contain as well as formatting and so forth.

After looking over the SOPs, I see a mix of SOP information and user manual 
information. I think the user manual is much more helpful to the sales 
force.  What is the difference between the content in an SOP and the 
content of a user manual?

I subscribe to the digest.  So, please forward any information you can to 
me directly, brenda -dot- stewart -at- digex -dot- com -dot- 

Thanks!


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