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Subject:RE: paper documentation vs. online help From:"Mike Starr" <mike -at- writestarr -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 17 Apr 2002 23:52:19 -0500
Scott...
My perspective is that if I've got the content, why should I leave it out
of the online help system?? The pixels don't cost us anything, I'm going to
write the stuff anyway... what do I gain by leaving it out?? Nothing. What
do I gain by leaving it in?? Customer satisfaction.
Sure they're different media but so what?? Does that mean that the content
loses its validity?? I don't think so. Like I said in my previous post, I
happen to believe that most users will only look in one place for the
information they want. Why not take every possible opportunity to give it
to them? I don't believe in being stingy with information a customer might
want.
Mike
---
Mike Starr WriteStarr Information Services
Technical Writer - Online Help Developer - Technical Illustrator
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Office: (262) 694-1028 - Pager: (414) 318-9509 - Fax: (262) 697-6334
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-----------------------Original Message-----------------------
>From: quills -at- airmail -dot- net [mailto:quills -at- airmail -dot- net]
<SNIP>
>
>But the content that goes into a printed manual, even if it is
>online, does not belong in a Help system.
>
>They are different media. They answer diffenent needs. They should
>have different content, if only in amount and detail.
>
>Scott
></SNIP>
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