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Subject:RE: Help/User assistance for web sites From:Stephen McDermott <Stephen -dot- McDermott -at- PREMERA -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 22 May 2002 11:40:55 -0700
Not doing research. Just doing. Implementing doc solution by:
- Uncompiled HTMLHelp file (RoboHelp HTML source). Note that if you compile
the file, it requires d/l'ing the file.
- Cross browser to AOL 3.0, N/S 4.0, MSIE 5.0.
- Javascript and DHTML used in files.
- No tripane (Users still need to see what they are doing).
- openwindow script link from content page to specific help file (with a BIG
"How Do I?").
- TOC and index on a mini-"home page" for the help system.
- Navigation allows you to go to next or previous step without going to TOC.
- Every page has a home and close window icon.
UAT going well and positive comments are coming in.
Steve McDermott
-----Original Message-----
From: Chuck Martin [mailto:twriter -at- sonic -dot- net]
Sent: Wednesday, May 22, 2002 11:15 AM
To: TECHWR-L
Subject: Help/User assistance for web sites
I'm doing some research on Help systems (user assistance) on web sites (not
web-based applications), especially membership and e-commerce sites. I'm
wonderiing if anyone is doing precisely this and what tools and technologies
they are using.
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