RE: craft vs. science vs. art

Subject: RE: craft vs. science vs. art
From: "Dick Margulis " <margulis -at- mail -dot- fiam -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 24 Jun 2002 15:09:42 -0400

Phil Levy <PLevy -at- epion -dot- com> wrote:

>Well, Dick, that's very clever of you.

Not sure what that refers to. Thanks, I guess :~|

>My process is difficult to implement because tech writers are so old

I think I'm supposed to resent that remark, but I'm not sure.

>My point about QA is this: that like the production groups made famous by
>the Japanese, tech writers can do all of their quality control while the
>documents are being created instead of waiting for final inspection or
>editors to do it.

WAIT JUST A DARN MINUTE THERE, PHIL! That's another way of saying exactly what I said. Why do you think I disagree with you?!?! I maintained from the get-go that you will get better documents if quality is built in by writers who own their documents, based on their mastery of their craft, than if it is the outcome of some engineered process imposed from above.

This is a forest that you cannot quite see.

What forest is that?


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