Let's hear it for Connie...(or, go and do likewise...)

Subject: Let's hear it for Connie...(or, go and do likewise...)
From: Charles E Vermette <cvermette -at- juno -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 25 Jun 2002 19:54:12 -0400

Connie P. Giordano writes:

<<<Over 2 1/2 years I have patiently and repeatedly explained that there
are new and better ways to support the product than just a manual. Then I
deliver those new and better ways on time and on budget. I do not obsess
over fonts, templates, when to use "when", "after", "ensure", "insure"
and whether to hyphenate and capitalize "email". Instead, I obsess over
ways to help my users do their jobs better. I go do it, and then, if
necessary, ask forgiveness rather than permission...My advice if you're
worried about the future of the profession, stop sweating the small
stuff--templates and font choices are small stuff--and start figuring out
ways to be an integral part of the product development. Learn the new
strategies for e-learning, interactive media, and other technology trends
and figure out ways to usefully apply them to the product and user base
you deal with. Learn to play nice in the same sandbox with your
developers, QA folks, business analysts, trainers, project managers, and
most importantly your users...We are no more or less special than any
other staffer involved in getting a product out the door. And nothing
beats being part of a team responsible for getting that product into the
hands of people who look forward to using it...>>>

Every once in a while I read a post that makes wading through the puerile
ones worthwhile. Thank you Connie for reminding me what I'm doing
right...and why people call me back.

If you're a newbie, save Connie's post. Read it over and over again until
you've absorbed it. Then, as the scriptures say, "go and do
likewise"...Like Connie, you won't have to worry about the future of your
profession (or more specifically, *your* future...)


Charles E. Vermette
85 Washington Park Drive, Norwell MA 02061
e-mail: cvermette -at- juno -dot- com
web: http://www.charlesvermette.com

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