Mystery solved, finally. Was: Re: Please help with extremely frustrating PDF problem

Subject: Mystery solved, finally. Was: Re: Please help with extremely frustrating PDF problem
From: Emily Berk <emily -at- armadillosoft -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 25 Jul 2002 13:00:11 -0700


This person is turning out to be my Problem User.

Anyway, although she had assured me that she was using "a recent" version of Acrobat, it turns out that she was not.

Now that she's upgraded, she reads and prints my PDFs just fine.

Thanks everyone for all your suggestions. How come no one ever suggested psychoanalysis? Guess there's not a great success rate with that either, huh?

Now that this works for her, she calls me daily as random pages of the website I support for the group don't load for her although they work for everyone else.

--Emily

At 09:18 AM 5/16/02 -0700, Dov Isaacs wrote:
>Emily,

>I accessed the file and had no problems printing to any of my
>PostScript printers. The fact you mention the LaserJet 4MP as the
>printer in error message leads me to believe that the recipients of
>the PDF file are actually running Acrobat / Acrobat Reader 4.0x.
>Please see if you can get them to upgrade to at least Acrobat Reader
>5.0x. ...

At 5/16/2002 01:25 AM, Emily Berk wrote:
>>I created a one-page flier (or, is it flyer?) using FrameMaker 6.0; and, yes, I used the Print to Acrobat distiller way to create the .ps file.

>>I then generated a PDF using Acrobat 5.0.

>>I've gotten several reports, only from Mac users, to the effect that they can see the file on screen, but cannot print it. For example:

>>"I can open the flyer in my Mac, but I can't print it. For some reason, I
>>get an error message saying: 'Netscape document cannot be printed on Laser Jet Printer 4MP because of a postscript error.'"

>>You can try this yourself; and, actually, I'd be SO grateful if you would, regardless of whether you're on a Mac or PC. The document is at:
>>http://www.armadillosoft.com/film/0602flyer.pdf

...

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~ Emily Berk ~
~ On the web at www.armadillosoft.com *** Armadillo Associates, Inc. ~
~ Internet and non-internet application development, project ~
~ management, developer relations and extremely-technical technical ~
~ documentation that developers find useful. ~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



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