Re: On-line vs. print (WAS: Of myth and reality)?

Subject: Re: On-line vs. print (WAS: Of myth and reality)?
From: eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 1 Aug 2002 12:18:29 -0400




Well, this subject certainly didn't garner much interest did it? After so many
claiming that on-line and print are so different, is there nobody willing to
discuss the requirements of on-line documentation?

I didn't want this thread to touch single sourcing, I wanted to honestly discuss
the differences and similarities in the requirements of each type of
documentation and how those requirements might be addressed.

Geoff Hart pointed out the issue of being 'lost in hyperspace' an issue that I
would think requires further study. How can the user be kept 'in context' when
drilling around in on-line documentation?

Or, in printed documentation how do you best present detailed information yet
still allow the user to quickly find procedural instructions that don't assume
they've read the whole book?

Eric L. Dunn



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