RE: Single sourcing and embedded assistance

Subject: RE: Single sourcing and embedded assistance
From: Jim Shaeffer <jims -at- spsi -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 17 Sep 2002 09:17:22 -0400

> Could embedded assistance completely replace paper manuals
> and online help?
1. For some types of Help, embedded assistance could
"replace" paper manuals and online help. Some users will
argue that "Nothing can replace a good paper manual."

> If so, would single sourcing have any value?
2. Single sourcing may refer to creating help for different
targeted audiences, rather than just different output formats.
Single sourcing may also be used to brand the same underlying
product in different ways. (Examples: variations in product
name, terminology, vocabulary, etc.)

So, single sourcing of embedded help may be a useful approach.

Jim Shaeffer (jims -at- spsi -dot- com)

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