RE: Documentation for internal web site

Subject: RE: Documentation for internal web site
From: "Heil,Polly,EAU CLAIRE,Finance" <polly -dot- heil -at- us -dot- nestle -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 18 Oct 2002 06:19:31 -0700

If your users are pretty tech-savvy and you have the tools available, some
sort of on-line help system would probably be the best. However, if you are
dealing with users that still get some comfort from having paper documents
to refer to, I would go with a "job aid." This will get them to the right
places to perform whatever functions they need to. In either case, though,
I would invest some time in making sure that the screens and the entire
application are as self-explanatory as possible.

Hope that helps some.

Polly Ann Heil

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