RE: Bouncing Reality Checks

Subject: RE: Bouncing Reality Checks
From: KMcLauchlan -at- chrysalis-its -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 9 Dec 2002 12:31:19 -0500

> -----Original Message-----
> From: Tom Murrell [mailto:trmurrell -at- yahoo -dot- com]
> Sent: Monday, December 09, 2002 12:19 PM

> I sat in a meeting the other day discussing the documentation
> of a new system
> capability. THE Subject Matter Expert on this particular
> capability asked, "Do we
> want this documentation to be 100% accurate? Or is pretty
> close good enough for our
> needs?" It seems that he was concerned with whether or not he
> actually needed to
> review the documentation, since it wasn't for him. HE knows
> the system.

If Customer Support was not in that meeting, I hope
you spoke up for them?

Or did you at least offer to include this guy's phone numbers
(office, cell, home, cottage and favorite watering hole)
pager number, and e-mail addresses in the documents?


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