Frame 6 crashes when importing file

Subject: Frame 6 crashes when importing file
From: "Kane, Beth" <Beth -dot- Kane -at- ncslearn -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 9 Dec 2002 16:17:06 -0600


I've exhausted all the free support options, trying to find an answer to
this. Maybe one of you has been through it. Every time I try to import a
file (a screen capture into a manual), the program suddenly crashes. Poof --
FrameMaker is gone.

It's Frame 6 for Windows. I'm running Windows 2000.

How I did it: I used File > Import > File (select import by ref, and select
filename) > OK -- then crash.

I just tried it again, and this time I got a "serious error" message. It
happened 5 times before without generating any message. Any ideas what's up?
Thanks,

Beth Kane
Technical Engineering Services Tech Writer
Pearson Education Technologies
Tucson

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