Re: Frame 6 crashes when importing file

Subject: Re: Frame 6 crashes when importing file
From: "Kat Nagel, MasterWork Consulting" <mlists -at- masterworkconsulting -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 10 Dec 2002 15:55:28 -0500

At 4:17 PM -0600 12/9/02, Kane, Beth wrote:

I've exhausted all the free support options, trying to find an answer to
this. Maybe one of you has been through it. Every time I try to import a
file (a screen capture into a manual), the program suddenly crashes. Poof --
FrameMaker is gone.

It's Frame 6 for Windows. I'm running Windows 2000.

How I did it: I used File > Import > File (select import by ref, and select
filename) > OK -- then crash.

How big is your document?
How big is the new graphic?
How much RAM do you have?

(Yes, I know that importing by reference doesn't permanently add megs to the doc. But, in order to display on the screen, your RAM has to be able to handle it. I lost a critical document when she added a logo to a footer in a graphics-heavy 200p Frame 5.5.6 doc on a Windows98/NT4 machine with only 64 MB RAM. Two weeks later, after endless emails and expensive phone calls to Adobe tech support, I got enough ammunition to justify the comparatively teeny cost of 256 MB.)

Kat Nagel,
speaking from experience

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Frame 6 crashes when importing file: From: Kane, Beth

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