Re: perception of user experience levels

Subject: Re: perception of user experience levels
From: SteveFJong -at- aol -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 11 Dec 2002 14:09:58 -0500

Sean Hower <hokumhome -at- freehomepage -dot- com> asks about the difference of opinion between SMEs and trainers about user experience levels, and asks if anyone else has noticed it.

Definitely! I have seen engineers postulate that our users knew everything they did and *more* I asked our support manager if such people even existed, and he said "Yes, but we can't afford to hire them."

I fear a more realistic picture of users came from a trainer of end users of another product I helped document. "What are they like?" I asked, whereupon she put her hand on her hip and mimed chewing gum with her mouth open. I was horrified. "What about the back-office users?" I asked. She mimed chewing gum with her mouth closed.

Are you sure you want to tell them how to formulate a complex cross-table database search?

Check out SnagIt - The Screen Capture Standard!
Download a free 30-day trial from
Find out what all the other tech writers, including Dan, already know!

Order RoboHelp X3 in December and receive $100 mail in rebate, FREE WebHelp
Merge Module and the new RoboPDF - add powerful PDF output functionality
to RoboHelp X3. Order online today at

You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: RE: On topic: NPR interview on lack of writing ability in the workplace
Next by Author: Customer contacts? (repost)
Previous by Thread: Re: perception of user experience levels
Next by Thread: RE: videotaping interviews with SMEs - A checklist

What this post helpful? Share it with friends and colleagues:

Sponsored Ads