Customer contacts? (repost)

Subject: Customer contacts? (repost)
From: SteveFJong -at- aol -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 11 Dec 2002 14:50:56 -0500

[I posted this a couple of weeks ago and got some replies. I am posting again in hopes of getting some more. I apologize if this is spamming...]

A recent conversation I had with a colleague on the perennial problem of customer contact prompts me to survey the list about it. If you will reply offline, I will compile the results and report back. (I also think I see a column in this 8^) Thanks!

-- Steve

Have you ever been in contact with a member of your target audience? (yes or no)

If so, in what form? (visited customer site, customer visited your site, telephone, survey, e-mail, other)

Did you find it helpful? Why?

If not, why not?

If you could speak with a member of your target audience, what questions would you ask?

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