our first class the prof handed us a packet of paper and said "This is why
technical communication is important."
It summarized o-rings, temperatures, and the engineers that protested the
launch. I have never forgotten that, probably never will.
You can review it in Visual Explanations, by Edward R. Tufte (Pub. Graphics Press). Read it and weep. He makes a very convincing case that a more effective presentation of data would have cancelled the launch.
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