RE: a question about writing instructions

Subject: RE: a question about writing instructions
From: "Gerry Loiacono" <gerry -dot- loiacono -at- aztec-it -dot- com -dot- au>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 7 Feb 2003 00:46:50 +1000

It depends on how it is perceived the users will use the documentation.

If it is perceived that users will want a narrative on all the functionality
available in a particular screen, the example below is perfect.

If, however, the users will want to find information about a specific
activity (like how to search, for example), then the information should be
broken out into separate sections for each activity.

Gerry Loiacono
Aztec IT Services (tech writing web log)

-----Original Message-----
From: bounce-techwr-l-115247 -at- lists -dot- raycomm -dot- com
[mailto:bounce-techwr-l-115247 -at- lists -dot- raycomm -dot- com]On Behalf Of Becca
Sent: Friday, 7 February 2003 12:05 AM
Subject: a question about writing instructions

I recently started in a new position where the house style is to
not write out instructions as steps, but rather in narrative
form. That is, rather than having step 1, step 2, etc, an
instruction might read (under a header like "Using the XYZ
Screen"): "To add an item to the data base, enter the specific
information and press Add. To locate an item already in the
database, enter any information you may have, and press Search.
If more than one item matches your criteria, you will see..."
You get the idea.

This is a made-up situation; no comments about the design of the
mythical page or database or use thereof, please! My question is
strictly about format.




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a question about writing instructions: From: Becca Price

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