Meta-communication (Was: Don't start down that road...)

Subject: Meta-communication (Was: Don't start down that road...)
From: Beth Agnew <Beth -dot- Agnew -at- senecac -dot- on -dot- ca>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 07 Feb 2003 16:21:38 -0500


People employ various techniques when they communicate:
There is the obtuse stance, where the respondent consciously or unconsciously misses the point the other person is trying to make. There is the distraction, where the respondent uses verbal countermeasures to draw the discussion away from the original topic into another area where s/he may have more ammunition or a better position to defend. There is the ad hominem argument which is directed toward the person rather than the matter being discussed. There is the "I'm OK, you're not" style that points out the faults in the other party's argument, logic or presentation while being oblivious to those same errors in one's owm communication. There are many more.

Computer-mediated communication removes many of the normal barriers to conversation by letting us focus on words and ideas without being affected by the correspondent's appearance, race, accent, gestures, etc. Theoretically, this should provide a communication environment that allows for more profound discussion and clearer messages. But what do we humans do? We find ways of reintroducing all those physical aspects of communication into the computer medium and perpetuate the problems that we have in face to face discussions.

As Andrew points out, we are professional wordsmiths. Our success is based on our skill in putting the right words in the right place at the right time for the right audience. What would happen if we used this medium to discover new, more effective ways of communicating, especially on sensitive topics?
--Beth

Here we have people who are supposedly skilled communicators who are debating about
how they are not being understood. Communicators who are unable to effectively
communicate.
You have to see the irony in that.
Andrew Plato
--
Beth Agnew
Professor, Technical Communication
Seneca College of Applied Arts & Technology
Toronto, Ontario
416.491.5050 x3133
beth -dot- agnew -at- senecac -dot- on -dot- ca




^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Buy or upgrade to RoboHelp X3 today and receive the WebHelp
Merge Module for FREE ($299 value). RoboHelp X3's all-new
features include conditional text, completely re-engineered
printed documentation output, Context-sensitive Help Toolkit,
single-source layouts, and more!
Order online today at http://www.ehelp.com/techwr-l


---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.



References:
Re: ADMIN: Don't start down this road: From: Andrew Plato

Previous by Author: Re: ADMIN: Don't start down this road
Next by Author: Re: Technical Writing Tests
Previous by Thread: Re: ADMIN: Don't start down this road
Next by Thread: Re: ADMIN: Don't start down this road


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads