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Subject:Embedded help for a web based application From:"Pooja Malhotra" <pooja -dot- malhotra -at- induslogic -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 20 Mar 2003 16:52:47 +0530
Hi everyone,
I have been asked to develop an embedded help for a web based
application, where, access to various pages is role-based( n number of
roles). One of the roles involved is of an Operator (job: data entry)
and other of a Supervisor (job: approve the data entered by the
operator).
But I have been asked to produce a generalized help, where we have TOC,
Index, Search and all the help pages involved. Should I consider
restricting the Operators from accessing help pages provided only for
the Supervisor (and also other roles)? And if yes, how do I do that? I
am using RoboHelp for producing this Help.
Also, our organization has actually modified our client's existing
application, so at every step, I am making certain assumptions, for
example, the operator knows where the Customer ID comes from OR the
Supervisor must him/herself assign a new Customer ID!!! Can I not ask
the developers to modify the GUI? - its not user-friendly at all. I
guess not, Right?
I have a feeling that I should ask to speak to the client because there
are so many things which our client is not disclosing to our developers
and are very unclear. Our developer version is "We developed what we
were asked to, rest of the information on why, how, what has not been
told!" But in order to document their documents, I must have that
information otherwise I'll end up making n number of assumptions and
thus producing help of no use!
Please guide,
Thanks,
Pooja Malhotra
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