Re: Antwort: Re: Responsibility, blame, managers, and getting the job done

Subject: Re: Antwort: Re: Responsibility, blame, managers, and getting the job done
From: jenny_berger -at- fairfieldresidential -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 8 Apr 2003 14:16:47 -0500

First, I'm not saying Bonnie is wrong. I'm saying I disagree. The fact
that I do disagree doesn't mean I'm being obtuse or laying out a moral
judgement -- it means I have a difference of opinion.

As for what I do agree with....I do agree that management's role is to
foster a positive working environment in which cooperation can occur. I
don't agree that management should legislate that cooperation with policy.
There wasn't anything in Bonnie's comments to suggest she wouldn't take
the direct route with an SME first, but there also wasn't anything to
indicate that she would. I was merely offering another perspective, Eric.

Jenny Berger
Technical Writer
Information Systems
Fairfield Residential

eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com
04/08/2003 12:51 PM

To: jenny_berger -at- fairfieldresidential -dot- com, TECHWR-L -at- lists -dot- raycomm -dot- com
Subject: Re: Antwort: Re: Responsibility, blame, managers, and getting the job done

>>And my preference for interpersonal issues is to work it out
>>directly with the other person, without involving a third-party. The
>>developers I've worked with that way (so far) have appreciated that, as
>>have management.

And if that method fails to work? If after talking directly to the other
THEY go to management and management tells you to stop bothering them?

Looks like a lot of people (not just Jenny) are looking for what to
with and get worked up over as apposed to reading posts looking for what
might agree with. Not encouraging and may explain why so many have
relationships with their SMEs. Nothing posted to date by Bonnie has
that she wouldn't try talking directly with the person involved first.

But, if management has not been positively encouraging cooperation or has
been working against it where do you stand? Right where Bonnie has been
It's the place of management to foster a positive working environment and
encourage cooperation. A good manager should also be able to know when to
encourage two people to sort out their problems together and when to go
bunny-stomp a repeat offender into submission. But one way or another,
Bonnie is
absolutely right. Management needs to be there to support BOTH sides and
the satisfactory completion of the project.

Eric L. Dunn

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