KnowledgeBase Software / Search Engine Software

Subject: KnowledgeBase Software / Search Engine Software
From: Nadine Underwood <nadine -dot- underwood -at- orchard-systems -dot- co -dot- uk>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 23 Apr 2003 10:42:18 +0100


We are in the processing of publishing a KnowledgeBase for our customers to
use over the internet. The idea being that they log on to the internet and
search the KnowledgeBase for a particular problem/query before logging a
call with the Support Desk. However, we are having problems with our
KnowledgeBase not returning any appropriate knowledge. We have basically
constructed our knowledge to be separate documents under a folder structure
on our server as opposed to holding all knowledge in a standard (NFO)

Due to the problems we are having, I am going through the process of looking
at other KnowledgeBase applications for an alternative. Does any one have
any suggestions/recommendations or "stay clear of" comments?

Has anyone implemented a similar solution with just a search engine?

Any comments etc are more that welcome.


Nadine Underwood
Orchard Information Systems Limited, Newcastle Technopole, Kings Manor,
Newcastle upon Tyne, United Kingdom.
Registered in England, Company Number 1900078
Tel: +44 (0)191-203 2500 Fax: +44 (0)191-230 2515 <>

Last chance to order RoboHelp X3 and receive a $100 mail-in rebate,
PLUS free RoboScreenCapture and WebHelp Merge Module. Offer expires
4/30/03! Order here:

Help celebrate TECHWR-L's 10th Anniversary starting this month!
Check out the contests at
Happy birthday to you, happy birthday to you, happy birthday TECHWR-L....

You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: How to capitalise words within dashes
Next by Author: XML ==> BookManager Build for Windows?
Previous by Thread: Re: No Numbering "Restart" Available
Next by Thread: RE: KnowledgeBase Software / Search Engine Software

What this post helpful? Share it with friends and colleagues:

Sponsored Ads