Visio to PDF Printing problem

Subject: Visio to PDF Printing problem
From: Rose -dot- Wilcox -at- pinnaclewest -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 24 Apr 2003 17:34:23 -0700

I created Visio diagrams of our Enhancement process here. I created them as legal size in Visio, then distill them into PDFs. The PDFs version of the document comes up with "Tabloid" in the Page Setup portion rather than "Legal". This causes our local printer, a Xerox Phaser 2135, to shrink the diagrams and print them on 8 1/2 X 11 thus adversely affecting readability.

I talked to my local support people. The reason I asked them first is that we have had many problems with the print driver for the Xerox Phaser, including one whereby "Letter" size was not available for the printer and "Tabloid" was automatically selected previously. (Our print driver problems have spanned all our software including our internal customized software. As the writer, of course, I am one of the most constant complainants and I am sure the support people are getting very tired of me.) They claim it cannot be a print driver problem; it has to be an application problem. (I don't think they are familiar with what Distiller does, actually.)

I have tried to find a place to set page size within distiller, but it is eluding me if there.

The workaround, of course, is to go to Page Setup, and have the users select "Legal" instead of "Tabloid". Since my users are all types, most of them types who don't read directions, I just want the thing to print correctly the first time.

So the next thing I have to do is try many different solutions. If it is a Distiller problem rather than a driver problem, that would be peachy. If not, I need to find some information my support folks will understand to show them that the driver is a possible problem.

So, do any of y'all have suggestions on:
* What else to try in Distiller to solve the problem

* Websites, email lists, other resources about Distiller leading to still more possible solutions

* Information sources to explain Distiller relationship to the print driver (if any) to my support folks

* Driver information for the Xerox Phaser 2135 and why we experienced so many problems with it?

Rose A. Wilcox
CHQ, 17th Floor
Tranz1 QA/Documentation
Rose -dot- Wilcox -at- PinnacleWest -dot- com
"Attempt the impossible in order to improve your work."
- Bette Davis

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