RE: Fear and Loathing at the Job Site

Subject: RE: Fear and Loathing at the Job Site
From: "Dick Margulis " <margulis -at- mail -dot- fiam -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 8 May 2003 16:54:10 -0400


DGoldstein -at- DeusTech -dot- com wrote:

>"A controversial 1999 report from the Institute of Medicine found that between 44,000 and 98,000 people die each year from medical errors. The 7,000-plus medication errors annually eclipses [sic] the number of workplace deaths in this country."
>

Tech writing tie-in:

The response to this study has leaned heavily in the direction of looking at systems, not persons. Hospitals, other providers, insurers, regulatory bodies, and accreditation bodies have been looking at root causes of the simple errors that are the vast bulk of what the study looked at (as opposed to gross negligence, malpractice, etc.) and have been attempting to upgrade systems to make those errors less likely. They have looked at usability, documentation, workflow (how many noisy steps between a doctor writing orders and a nurse administering a medication, for example), procedures and protocols, etc.

Medical knowledge (subject-matter expertise) is all well and good. But if the medication is dispensed at 10 times the dosage the doctor requested because the system was poorly designed or documented--the process sucked, in other words--the patient is going to be harmed.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Order RoboHelp X3 in May and receive a $100 mail-in rebate, PLUS
free RoboScreenCapture and WebHelp Merge Module.

Order RoboHelp today: http://www.ehelp.com/techwr-l

ATTENTION FrameMaker Users: Fill-out the following survey
to receive a chance to win a FREE RoboScreenCapture.

FM users only please: http://www.ehelp.com/techwr-2

---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit
http://www.raycomm.com/techwhirl/ for more resources and info.



Previous by Author: Re: Help with Documentation
Next by Author: Re: Help with Documentation
Previous by Thread: RE: Fear and Loathing at the Job Site
Next by Thread: RE: Fear and Loathing at the Job Site


What this post helpful? Share it with friends and colleagues:


Sponsored Ads