Re: apologies

Subject: Re: apologies
From: Tom Murrell <trmurrell -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 9 May 2003 06:10:40 -0700 (PDT)

--- Karen Neeb <karenrneeb -at- hotmail -dot- com> wrote:
> Would you offer an apology in the release notes?

Yes, I would offer a very brief apology. After telling customers that the need to
uninstall the old version and reinstall the new version, I think it is polite to
add, "We apologize for any inconvenience."

Politeness can go a long way toward soothing any disgruntled feelings a customer
might have over this incident. And I don't think it hurts to be polite.

Tom Murrell
mailto:trmurrell -at- yahoo -dot- com Last Updated 03/11/2003
--Don't take yourself too seriously; nobody else does.--
(thanks to Bill Sullivan for the inspiration <g>)

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apologies: From: Karen Neeb

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