Re: apologies

Subject: Re: apologies
From: eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 9 May 2003 09:10:37 -0400

>>Here's a question for you: when you have to send out a product revision, do
>>you apologize for the inconvenience to the customer, or just give them the

I'd say without a doubt......
It Depends. <LOL>

Does your company include smarmy "Thank You for purchasing this wonderful
product" text in its documents? If so, continue the tradition and apologise The
tone of each of you company's documents should continue in the same spirit as

I'd think though that there are different pieces of documentation that should
accompany your new release. The release notes/installation guide/manual should
all just stick to the facts. A cover letter explaining the release,
appologising, and perhaps underlining your company's commitment to the customers
may be a nice touch if it doesn't smell too much of overbearing marketing.

Eric L. Dunn


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