Re: apologies

Subject: Re: apologies
From: Anthony Davey <ant -at- ant-davey -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 09 May 2003 19:10:25 +0100

Probably a question to direct to your marketing department. There is/should be a company policy in the approach to this situation.


Karen Neeb wrote:

Here's a question for you: when you have to send out a product revision, do you apologize for the inconvenience to the customer, or just give them the facts?

For example, yesterday I updated a set of release notes because the previous software version's installer was missing some files. If users had already received and installed the previous version, they will now have to uninstall it and install the revision.

Would you offer an apology in the release notes?



Order RoboHelp X3 in May and receive a $100 mail-in rebate, PLUS
free RoboScreenCapture and WebHelp Merge Module.
Order RoboHelp today:

ATTENTION FrameMaker Users: Fill-out the following survey to receive a chance to win a FREE RoboScreenCapture.
FM users only please:

You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

apologies: From: Karen Neeb

Previous by Author: Re: Per-job rate?
Next by Author: Re: Multiple Table Views
Previous by Thread: Re: apologies
Next by Thread: RE: apologies

What this post helpful? Share it with friends and colleagues:

Sponsored Ads