TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:RE: English isn't the native tongue of ... From:"Kat Nagel, MasterWork Consulting" <mlists -at- masterworkconsulting -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Tue, 13 May 2003 10:14:39 -0400
There is an article at TechRepublic on encouraging users to read
technical documentation. Although aimed at Help Desk staff, several
of the suggestions looked interesting from a more general viewpoint.
ENCOURAGE USERS TO READ AND USE HELP DESK DOCUMENTATION (by Jeff Davis)
You've heard the saying, "The rich get richer, and the poor get
poorer." In my opinion, the same principle applies to the technical
haves and have-nots: The technically savvy are getting smarter, and
the technically challenged are falling further behind. At least,
that's the feeling I get when I talk to help desk managers and
analysts who are frustrated because they get the same
questions--often from the same end users--week in and week out.
What can tech support professionals do about this state of affairs? I
suppose we could become more involved with the schools, encourage
technology training at an early age, or volunteer to teach the
wannabe techies whenever we can. But what can we do about the poor
souls who don't know how to copy a file from one drive to another? Or
who can't remember the
new password they just entered yesterday?
I am reminded of a line from Galaxy Quest, one of my favorite movies:
"Never give up--never surrender!"
Robohelp X3, from eHelp, lets you quickly and easily create
professional Help systems for all your Windows and Web-based
applications, including Net.
Order RoboHelp X3 in May and receive a $100 mail-in rebate, PLUS
free RoboScreenCapture and WebHelp Merge Module.
Order RoboHelp today: http://www.ehelp.com/techwr-l
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.