Re: system administrators and documentation

Subject: Re: system administrators and documentation
From: Gene Kim-Eng <gene -at- genek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 26 May 2003 09:48:17 -0700

At 12:33 PM 5/26/2003 -0400, Brian Das wrote:

So, the strategy seems to be: Provide information that's only useful to
people who already know the product well. Less experienced people will get
frustrated and call us for consulting hours.

Strategically, it depends on how good a job the company does at selling and
delivering that consulting support, and how profitable it is compared to mere
sales of the software. In many industries, the initial product is more or less
a "loss leader" that generates the true revenue from the supplies, training or
other followup services it requires. Example: diabetic glucometers, which
are often sold at what seem like giveaway prices, especially if a competitor's
product is traded in; the real income from these is in the test strips that the
product consumes.

Gene Kim-Eng


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system administrators and documentation: From: Brian Das

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