RE: Re: system administrators and documentation

Subject: RE: Re: system administrators and documentation
From: "GeneK" <gene -at- genek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: 27 May 2003 09:56:39 PDT

This is a condition that I have seen sink more than a few
fledgling companies with very promising product ideas.
First, they decided not to provide their customers with
detailed documentation on the products they wanted to sell
them, then they decided not to establish other means to
provide that information to the customer. In other words,
they launched a product with no customer support. If this
sounds like the strategy of the company you're in now, best
keep that resume updated and your networking contacts

Gene Kim-Eng

------- Original Message -------
Tue, 27 May 2003 12:05:02 -0400 Brian Das?wrote:

If I had seen evidence that the Consulting group here had a sound strategy
for selling their services (a la IBM, SAP etc.), I would be more positive on
the plan for the sys admin docs. But we're a small, young company and I
haven't seen much evidence so far. I haven't looked into it yet, so I might
be pleasantly surprised.


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