RE: Re: system administrators and documentation

Subject: RE: Re: system administrators and documentation
From: "GeneK" <gene -at- genek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: 27 May 2003 09:49:30 PDT

Ideally, it would grow from the fact that your product
is so unique and "cutting edge" that you are the only
source of reliable information about it. A substantial
portion of the tech industry has survived for decades
on the fact that by the time information on their systems
becomes available from alternative sources, they've
already been obsoleted and the first-level customers
have upgraded to newer ones. So the only market for the
alternative information is users who have bought the
systems on the used market, a customer base the companies
have no great enthusiasm about servicing anyway.

Gene Kim-Eng

------- Original Message -------
Tue, 27 May 2003 08:13:55 -0700 (PDT) Mark L. Levinson?wrote:

I imagine it also requires customers who aren't
aware of any more user-friendly alternative that
they can afford to switch to.


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