Re: system administrators and documentation

Subject: Re: system administrators and documentation
From: "Mark L. Levinson" <mark_levinson -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Tue, 27 May 2003 08:13:55 -0700 (PDT)


Andrew writes:
> You are correct that it is a tricky strategy.
> It really requires a sales force and support
> group that is in on the strategy and can steer
> newbies into consulting contracts.

I imagine it also requires customers who aren't
aware of any more user-friendly alternative that
they can afford to switch to.




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