Re: system administrators and documentation

["Brian Das" <brian_das -at- hotmail -dot- com>]

Hi Gene,

You wrote, "If a customer inquired about any of the un or semidocumented
features, the reply they got was "I can connect you to a Product Support
Engineer for a quote on a custom application.""

I'm confused!: ) How it that scenario is very different from mine? I think
in both cases, documents are designed to leave certain users' needs unmet,
and consultants are available to meet those needs.

Cheers,
Brian


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