Re: Essential Technical Writing Skills

Subject: Re: Essential Technical Writing Skills
From: Goober Writer <gooberwriter -at- yahoo -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 30 May 2003 09:23:33 -0700 (PDT)

Displays of anger are irrational and unproductive, no
matter who exhibits them. No one should be acting that
irrationally; not a manager, not an executive, and not
a "low level" employee.

Anger situations need to be dealt with quickly and
democratically. There is a reason why someone exhibits
anger. Find the reason and combat that - not the anger
itself. The cause could be non-work related (home
issues, for example). The person who is angry needs to
be made to rationalize the emotion and work out the
cause, trying to ignore the effect.

This is what HR *shold* be trained to handle and is
certainly what they are for. If you can't resolve the
issue immediately via management, don't hesitate to go
to HR, explain the situation rationally, and let them
handle it.

--- "Mike O." <obie1121 -at- yahoo -dot- com> wrote:
> George Mena wrote:
> > Corporate American policy today tells us that
> workplace anger
> > is unacceptable
> It's not just anger - nowadays all forms of visible
> conflict are not
> tolerated. In the event of a conflict, the
> lower-status party is wrong,
> regardless of the cause or merits of the conflict.
> This is especially
> problematic for tech writers, who tend to be deemed
> low-status.
> Workplace anger is still acceptable in certain
> quarters, but it depends
> on status. Low-status workers are not allowed to
> display anger.
> However, some senior managers use displays of anger
> as a manipulative
> tool, and this is and always will be tolerated, and
> sometimes even
> encouraged.

Goober Writer
(because life is too short to be inept)

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Re: Essential Technical Writing Skills: From: Mike O.

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