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Re: ISO process writing

Subject: Re: ISO process writing
From: Gene Kim-Eng <gene -at- genek -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Sat, 31 May 2003 09:09:05 -0700


Process writing is a lot simpler than most people assume it will be when they
wade through the ISP standards. There are no particular requirements for your
documents, other than that they represent the actual procedures your people
use as they do their work with sufficient accuracy that an ISO auditor picking
up a copy and asking someone what they do their work to will be able to see
that the documents describe what they're doing as well as any potential deviations
(i.e., if things don't go the way they're expected for a given step or operation the
"what do I do now?" can be found in the document as well as the normal procedure.
Then make sure the documents are organized in such a way that all of the people
doing the actual work can easily find the instructions for their particular operations.
The last part is often the hardest, as the actual process descriptions for most
companies usually already exist, albeit in peoples' scribbled notes and in email
replies to questions from manufacturing or field service folk.

Gene Kim-Eng



At 07:57 AM 5/30/2003 -0700, Jennifer Itatani wrote:

Hello, everyone.

My company is going through the motions to get ISO 9000 certification, so I
am still gathering information to create processes. I have done lots of
research, but cannot seem to find any examples of processes to verify that
I'm on the right track.

Please help!



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Follow-Ups:

References:
ISO process writing: From: Jennifer Itatani

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