Re: ISO process writing

Subject: Re: ISO process writing
From: "Diane Evans" <diane_evans -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Sat, 31 May 2003 17:12:26 -0700

When I worked for a major airplane manufacturer in Seattle, we boiled the ISO writing process down to this:

Pick a worker at random. Ask them, "What are you doing?" "How do you do it?" "How do you know how to do it?"

If the worker can show a document verifying the last question, then you are ISO compliant. (Note: I did NOT say ISO certified, but that's a long story...)

Diane Evans
Technical Writer

Washington State Coordinator, Tombstone Project

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