RE: Sharepoint.. What role should I play?

["Darren Barefoot" <darren -at- darrenbarefoot -dot- com>]

Hi,
I think the question you're probably asking is not 'how do I use
Sharepoint" but "how do I create an effective knowledge base?" At least,
that's the question I'd be asking. The tool itself is pretty
inconsequential. A few thoughts on knowledge bases:

* It's all about quality and quantity. People want lots of good
information. There's nothing more frustrating than searching a KB with
fourteen items in it. Don't be afraid to chop up other documentation
into the KB. People may not read the manual, but they may look in the
knowledge base.
* Ensure that the KB is easily searchable and browsable. 
* The more people who contribute to a KB, the better. In my experience,
developers (unless they transact with customers regularly) have little
to offer a KB. They should be given the opportunity, but so too should
the marketing, sales and (especially) the support team. 

That's my two cents on knowledge bases. Thanks. DB.

Darren Barefoot
Words. Words. Words.
http://www.darrenbarefoot.com


> -----Original Message-----
> From: bounce-techwr-l-124377 -at- lists -dot- raycomm -dot- com
> [mailto:bounce-techwr-l-124377 -at- lists -dot- raycomm -dot- com] On Behalf 
> Of Radwa Darwish
> Sent: Monday, June 16, 2003 6:37 AM
> To: TECHWR-L
> Subject: Sharepoint.. What role should I play?
> 
> A couple of days ago I was assigned a
> new*unplanned*unexpected*vague as always task.. "I want you 
> to prepare an infrastructure for a knowledge base using 
> sharepoint".. and that was it.. I tried to ask more about 
> requirements, plan or procedures but I got a .. "with some 
> research I know you will come up with good solutions".. and 
> off I was ..
> 
> I had an idea about knowledge bases, and I heard about
> Sharepoint and document management.. but everything is still 
> vague.. I read more about Sharepoint, and been to tutorials.. 
> I sort of got the general mood of the situation, I 
> accidentally ran into MS Project Template for deploying 
> Sharepoint.. but that is a way too far frfom what can really 
> be implemented in our company..



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