RE: Thinking Strategically about Documentation

Subject: RE: Thinking Strategically about Documentation
From: "Giordano, Connie" <Connie -dot- Giordano -at- FMR -dot- COM>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 9 Jul 2003 12:09:25 -0400


I would focus on how your department adds the overall value of the product;
how your efforts integrate with sales, support, and any other departments;
what innovations or trends are coming down the pike that your company should
take advantage of; and how you plan to go about doing so.

Congrats.... Not many of us get to this stage!

Connie P. Giordano
Senior Technical Writer
Advisor Technology Services
A Fidelity Investments Company
704-330-2069 (w)
704-330-2350 (f)
704-957-8450 (c)

"You can't build a reputation on what you are going to do." - Henry Ford

-----Original Message-----
From: Jim Shaeffer [mailto:jims -at- spsi -dot- com]
Sent: Wednesday, July 09, 2003 12:04 PM
Subject: Thinking Strategically about Documentation

I have been challenged to "think strategically" about documentation. This
year, I'm invited to participate in our company's Long Range Planning. This
means a presentation about my area and where it could or should be three
years from now.

What would you focus on? What would you want to say?

In case your interested:

I'm already gathering feedback from our customers about changes they might
like to see in our docs.
I'm in the loop with our development team and management. (I don't get
blindsided more than three times a week.<grin>)

The bottom line will be the bottom line. Our management is all about the
business case and working the plan.

The things I'm producing:

Windows Help for users.
Printed documents for system administrators.
HTML pages providing Help for Internet applications.
Content for Web pages.
Computer-based training keeps coming up as a possibility.

Jim Shaeffer (jims -at- spsi -dot- com)


Create professional Help systems that feature interactive tutorials and
demos with all new RoboHelp Studio. More at

Mercer University's online MS Program in Technical Communication Management:
Preparing leaders of tomorrow's technical communication organizations today.
See or write George Hayhoe at hayhoe_g -at- mercer -dot- edu -dot-

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